FAQ

  1. What types of products do you sell?

    • We offer a diverse range of general goods including home essentials, garden supplies, gadgets, and personal care items. Our products are sourced both locally and internationally to provide a comprehensive selection that meets various needs.

  2. How can I track my order?

    • Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your order through our website or directly on the courier's website.

  3. What payment methods do you accept?

    • We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and Afterpay.

  4. Do you offer international shipping?

    • Currently, we only ship within Australia to ensure fast and reliable delivery to our customers.

  5. What is your return policy?

    • We offer a 30-day return policy for items that are in their original condition. If you’re not satisfied with your purchase, you can return it for a refund or exchange. Please visit our Returns & Exchanges page for detailed instructions.

  6. How do I contact customer service?

    • You can reach our customer service team by emailing support@aussiegoodsonline.com or via our website's contact form. We strive to respond to all inquiries within 24 hours.

  7. Do you offer any warranties or guarantees?

    • Yes, many of our products come with manufacturer warranties. Specific warranty information can be found on the product pages. We also guarantee your satisfaction with a money-back promise if you are not completely happy with your purchase.

  8. Can I cancel or modify my order?

    • You can cancel or modify your order within 24 hours of placement by contacting our customer service. If the order has already been processed for shipping, we will do our best to accommodate your request but cannot guarantee changes can be made.

  9. How secure is shopping on your site?

    • Shopping on our site is secure and protected. We use SSL encryption to protect your personal information and ensure that your details are not intercepted during transmission.

  10. Do you offer discounts or promotions?

    • Yes, we frequently run discounts and promotions. Sign up for our newsletter or follow us on social media to get updates on special offers and exclusive deals.

Feel free to reach out with any other questions you may have, and we'll be happy to assist you!